Refund policy
Refund and Return Policy
At Smart Shopaholics, customer satisfaction is important to us. Please read our Refund and Return Policy carefully before placing an order.
Eligibility for Returns
You may request a return if:
• The item is damaged or defective upon arrival
• You received the wrong item
• The item is unused and in its original condition
Return requests must be submitted within 14 days of receiving your order.
Items that have been used, altered, washed, or damaged due to misuse are not eligible for return.
Non Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned unless damaged or defective:
• Personal care items
• Hygiene products
• Items marked as final sale
How to Request a Return
To request a return, please contact our customer support using the contact details on our website and include:
• Your order number
• Clear photos or videos showing the issue
• A brief description of the problem
Once approved, we will provide you with return instructions.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, return shipping costs will be covered by Smart Shopaholics where applicable.
For all other approved returns, the customer is responsible for return shipping costs.
Because we work with third party suppliers, return instructions will be provided after your return request is approved. Please do not send items back without contacting us first.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed back to the original payment method.
Refund processing times depend on your bank and payment provider and may take several business days.
Shipping fees are non refundable unless the return is due to an error on our side.
Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
Once an order has been processed or shipped, it cannot be cancelled.
Late or Missing Refunds
If you have not received a refund after it has been approved, please check with your bank or payment provider first.
If the issue persists, contact our support team for assistance.
Contact Us
If you have any questions regarding this Refund and Return Policy, please contact us through the support details provided on our website.
Final Notes
Smart Shopaholics operates using a dropshipping model. As a result, delivery times, return handling, and processing timelines may vary depending on the supplier.
This policy is subject to change at any time. Any updates will be posted on this page.